Donald C - Plymouth, MN: 2024-01-11

Over the years, I have had the pleasure of working with Bob Austin of Alerus Mortgage's Gleason-Austin Group, and I can't express enough how grateful I am for the outstanding service he provided. As a member of the LGBTQ+ community myself, finding a professional who not only understands, but also celebrates our unique needs was a priority for me. Bob Austin not only demonstrated a deep understanding of the mortgage market, but also exhibited a genuine commitment to fostering a safe and inclusive environment for his clients. From our initial consultation to the closing of the deal, he consistently went above and beyond to ensure I felt comfortable and informed every step of the way. One aspect that truly set him apart was his ability to navigate and streamline the mortgage process. Bob Austin took the time to explain complex financial jargon, making it accessible and easy to comprehend. His transparent communication style instilled confidence, allowing me to make informed decisions throughout the mortgage application process. Moreover, Bob Austin demonstrated a remarkable dedication to securing the best possible mortgage rates for me. His extensive knowledge of the market, coupled with his negotiation skills, resulted in a mortgage plan that perfectly aligned with my financial goals. Beyond his professional expertise, Bob Austin created a welcoming and affirming atmosphere. It was evident that he values diversity and inclusivity, fostering an environment where everyone, regardless of their background or orientation, feels valued and respected. In conclusion, I highly recommend Bob Austin with the Gleason-Austin Group at Alerus Mortgage to anyone seeking a mortgage broker who not only excels in their field, but also champions diversity and inclusivity. Working with him was a positive and empowering experience, and I am grateful to have found a professional who genuinely cares about his clients and the LGBTQ+ community.